Your know-how lives in heads
The refund exceptions, how the founder likes proposals worded, which clients get 60-day terms. None of it is written down, so AI guesses, and it guesses generic.
Skills consulting for teams using AI at work
Your AI doesn't know how your company works. Yet.
Your support playbook, your pricing rules, your tone of voice, your "how we do it here". We turn them into tested AI skills that work in Claude, ChatGPT, Microsoft Copilot and whatever you switch to next.
SKILL.md
---
name: refund-requests
description: How we reply when a
customer asks for their money back.
---
# Refund requests
- Monthly plans: refund this month.
- Annual plans: pro-rata, never in full.
- Offer the downgrade before the refund.
- Over £500? Hand to a human.
- Warm, plain English. No "unfortunately".Same request, same AI
The only difference is the skill.
you
Reply to Priya. She's 5 months into an annual plan and wants a refund.
you
Write the follow-up to today's demo with Northwind.
you
Draft the onboarding plan for Sam, who starts Monday.
you
Add a job that emails the weekly usage report.
Without a skill
Hi Priya,
Unfortunately, we're sorry to hear you'd like to cancel. I've gone ahead and processed a full refund of your annual subscription, which should arrive in 5–7 business days.
As a goodwill gesture, we'd also love to offer you 3 months free if you ever decide to come back!
Best regards,
Customer Support Team
- Promises a full refund you don't give
- Invents a "3 months free" offer
- Never offers the downgrade
- Sounds like every other company
With your skill
Hi Priya,
Thanks for letting us know, and sorry it hasn't been the right fit. On annual plans we refund the unused months, which is £140 for your remaining 7.
Before I do that: if it's the price, Starter keeps all your data for £9 a month. I can switch you today instead.
Either way, just reply and it's sorted.
Jess
- Applies your pro-rata policy correctly
- Offers the downgrade first
- Only promises what you actually do
- Sounds like your team
Without a skill
Hi there,
I hope this email finds you well! Thank you for taking the time to meet with us today. As discussed, our platform offers a comprehensive suite of features including analytics, integrations, automation, reporting and more.
Would you be available for a follow-up call next week? Let me know what works!
- Generic opener, no name
- Lists features instead of addressing what they said
- A vague ask with no next step
- No pricing for their team size
With your skill
Hi Dana,
Thanks for today. You said the two things hurting most are month-end reconciliation taking three days, and approvals living in email. Those are exactly what the Team plan fixes.
For 12 seats that's £480 a month, and we'll migrate your last 6 months of data free.
I've pencilled in 30 minutes with your finance lead on Thursday at 2pm. Does that still work?
Marcus
- Uses their words from the call
- Recommends the right plan for their size
- Only offers approved incentives
- One clear next step
Without a skill
New Employee Onboarding Plan
Day 1: welcome meeting, set up email and Slack, review the employee handbook, meet with HR to complete paperwork.
Week 1: shadow team members, complete compliance training, set 30-60-90 day goals.
- You use Teams, not Slack
- No HR team: the ops lead does it
- Misses the laptop order (5-day lead time)
- Could be any company's plan
With your skill
Sam: onboarding, starts Monday
Today (urgent): order the laptop (5-day lead time). Owner: Priya.
Monday: Teams and HubSpot access, lunch with buddy Alex, contract signed in BambooHR.
Week 1: shadow three support calls, first solo ticket on Friday.
Week 4: probation check-in with Jo, already booked.
- Your actual tools and owners
- Flags the lead-time trap first
- Buddy and check-ins done your way
- Ready to send, not to rewrite
Without a skill
# Gemfile
+ gem "sidekiq"
# app/workers/weekly_report_worker.rb
class WeeklyReportWorker
include Sidekiq::Worker
def perform(account)
ReportMailer.weekly(account).deliver_now
end
end- Adds a dependency you removed last year
- Passes a whole record into the queue
- Sends twice if the job retries
- No test
With your skill
# app/jobs/weekly_report_job.rb
class WeeklyReportJob < ApplicationJob
def perform(account_id)
account = Account.find(account_id)
return if account.weekly_report_sent?(Date.current)
ReportMailer.weekly(account).deliver_now
account.mark_weekly_report_sent!
end
end
# + test/jobs/weekly_report_job_test.rb (runs it twice)- Uses the queue you actually run
- Passes IDs, not records
- Safe to retry
- Tested the way your team tests
Why this is suddenly your problem
Every AI tool now has a place to put skills. None of them write yours.
Everyone fixes it alone
Each person corrects the same mistakes in their own chat, every day. That fix never reaches the rest of the team.
Pasting the handbook doesn't work
Dumping every document into a prompt quietly makes output worse. Writing skills that measurably change what AI does is a craft, and it's easy to get wrong.
How it works
Two weeks from interviews to a working library.
-
1
Interview
Short calls with the 3–5 people whose judgement you'd most like to bottle. We find the rules they apply without thinking.
-
2
Gather
We read what you already have: SOPs, templates, policies, and the emails and proposals you're proudest of. Exports are fine.
-
3
Write & test
Each skill is run against real tasks before and after. It only ships if the output measurably improves, and you see the evidence.
-
4
Hand over
Your skills, set up in the AI tools your team already uses, plus a session on keeping them current. You own every word.
Your skills. Any AI tool.
Skills are written in plain English and set up as skills, projects or custom instructions in whatever your team already pays for. There's no new app to learn and no subscription to cancel. If you switch tools next year, your skills come with you.
- Claude
- ChatGPT
- Microsoft Copilot
- Gemini
- Claude Code
- Cursor
Ways to work together
Start small, or have it done.
Workshop
from £1,500
Half a day, up to 8 people
- Your team writes its first 5 skills, live
- How to tell a good skill from a bad one
- A template library to keep going
Most teams start here
Skill Library Sprint
from £6,000
Two weeks, fixed scope
- 10–20 skills written and tested
- Before/after evidence for each one
- Set up in the tools you already use
- Handover session plus 30 days of fixes
Keep it sharp
from £750/mo
After a sprint
- New skills as your processes change
- Re-tests when AI models are upgraded
- Monthly review of what's drifting
Built on our own practice
"I run a portfolio of products solo. The only way that works is a library of around 50 skills, covering how I write copy, handle support, plan content and ship code, so every AI session starts knowing how I do things. SkillInvoke is that practice, pointed at your team."
Steve Farnworth, founder
Questions
Fair questions.
Do we need anyone technical?
No. Most skills are for support, sales, ops, marketing and finance, and they're written in plain English. If you also have developers using AI coding tools, we can cover them too.
Couldn't we just write these ourselves?
Yes, and the workshop exists for teams who want to. What usually happens is nobody has the time, the first attempts are too long and too vague, and nobody checks whether they helped. A sprint gets you a tested library in two weeks instead of "someday".
Which AI tools does this work with?
Claude, ChatGPT, Microsoft Copilot and Gemini for everyday work, and Claude Code, Cursor and GitHub Copilot for engineering teams. We set them up in whatever you already use.
Do you need access to our systems?
No. Exported documents, example emails and screen-shared walkthroughs all work. We're happy to sign an NDA, and nothing we write lives anywhere except your own workspace.
Isn't Microsoft / OpenAI / Anthropic going to do this?
They're building excellent places to store and share skills. They won't write yours, because only your team knows how you work. That's exactly the part we do.
Teach your AI how you work.
A 20-minute call to see whether a skill library would pay off for your team. No pitch deck.
[email protected]